{"id":10338,"date":"2023-05-03T12:39:41","date_gmt":"2023-05-03T16:39:41","guid":{"rendered":"https:\/\/pditechnologies.com\/?page_id=10338"},"modified":"2025-08-04T11:09:02","modified_gmt":"2025-08-04T15:09:02","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/pditechnologies.com\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\n
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Customer Support<\/h1>\n\n\n\n

It\u2019s easy to claim great customer service, but at PDI we work hard to earn our people-first reputation. Whenever you need us, we\u2019ll be there. It\u2019s that simple.<\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Looking to connect with other PDI solution customers? PDI Connections<\/a> is the online community where you can access helpful resources and discussion topics.<\/p>\n<\/div>\n<\/div><\/section>\n\n\n\n

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Have a technical question or need support?<\/h2>\n<\/div><\/section>\n\n\n\n
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PDI Team<\/th>Product<\/th>Contact Support<\/th><\/tr><\/thead>
Abilis<\/strong><\/td>Info-Sys Enterprise (ISE)
Hydra (Truck System)
Odin (Dispatch)<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Phone<\/strong>: 514-225-4145<\/a>
Email<\/strong>: abilis-support@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Pinnacle<\/strong><\/td>Andal\u00e9
FuelSmart<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Fuel Rewards<\/strong><\/td>Fuel Rewards\u00ae<\/sup> program<\/td>Phone<\/strong>: 888-603-0473<\/a>
Email<\/strong>: support@fuelrewards.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI POS<\/strong>
Formerly Orbis<\/em><\/td>		PDI Point of Sale (Orbis POS)
PDI Back and Head Office 
PDI Back and Head Office Web Server (Orbis Web)
EPS (Electronic Payment System)
OPT (Outdoor Payment Terminal)
OFA (Outdoor Forecourt Assistant)<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Phone (EMEA)<\/strong>: +44 23 8212 8200<\/a>
Email<\/strong>: htec.callreg@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202ffinance-emea@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI C-Store Essentials (CSE)<\/strong><\/td>CSE Store Operations<\/td>Chat<\/strong>: https:\/\/www.pdicstoreessentials.com<\/a>
Phone<\/strong>: 1-866-265-2816 (option 2)<\/a>
Email<\/strong>: cse-support@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202f
csebilling@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Skupos<\/strong><\/td>Scan Data
Engage (Loyalty Programs) – Including Tobacco<\/td>		Chat<\/strong>:\u00a0https:\/\/help.skupos.com\/en\/articles\/9331614-how-to-contact-skupos-support<\/a>
Phone:<\/strong>\u00a01-800-559-1358 (opt 1) –\u00a0sales is opt 2<\/em><\/strong><\/td><\/tr>
PDI C-Store Essentials (CSE)<\/strong>
Formerly CStore Pro and Skupos<\/em><\/td>		CSE Store Operations (CStorePro)
CSE Scan Data
CSE Tobacco Loyalty<\/td>		Chat<\/strong>: https:\/\/www.pdicstoreessentials.com<\/a>
Phone<\/strong>: 1-866-265-2816 (option 2)<\/a>
Email<\/strong>: cse-support@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202f
csebilling@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Commercial and Industrial (C&I)<\/strong>
Formerly Comdata Merchant Solutions<\/em><\/td>		PDI C&I POS (SmartDESQ)
PDI C&I Terminal (SmartAUTH)
PDI C&I Site Controller 
PDI C&I Unattended GX and Lite (Smart Site)
PDI C&I Customer Portal (Smart Site)<\/td>		Phone<\/strong>: 800-833-8680 (option 1)<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Propane and Commercial Fueling (PCF) In-Truck<\/strong>
Formerly Blue Cow<\/em><\/td>		PCF In-Truck Delivery (Ignite Mobile)
PCF In-Truck Service (Ignite Mobile)<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Phone<\/strong>: 888-499-2583<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Propane and Commercial Fueling (PCF) ERP<\/strong>
Formerly Blue Cow<\/em><\/td>		PCF ERP (Ignite)
PCF ERP Remote Portal
PCF Customer Portal (Ignite Web)
PCF Analytics
PCF Imaging
PCF Mobile App (Phone App)
PCF Payments
PCF Routing<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Offer Network<\/strong>
Formerly Koupon Media<\/em><\/td>		PDI Offer Network
PDI Offer Execution Services
PDI Age & Identity Verification
Coupons
Rebates
Retailer Loyalty<\/td>		If you are a PDI Enterprise (or B2B) customer, your POM, AM, or CSM is the fastest route to support.<\/strong>

Consumers: <\/strong>
For questions about rebates and coupons, please contact rebatesupport@pditechnologies.com<\/a>

For issues with age verification, please contact kouponprivacy@pditechnologies.com<\/a> 

Billing Inquiries<\/strong>:
Please contact billingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.
<\/td><\/tr>
PDI Enterprise<\/strong><\/td>PDI Enterprise Retail
PDI Enterprise Wholesale
PDI Enterprise Customer Portal (Petronet)
PDI Financial Reporting (PDI Analytics with Datacuity)
PDI Foodservice Production Management
PDI Lottery
PDI MarketLink
PDI Motor Fuel Tax Returns (MFTR) Avalara 
PDI POSCom
PDI POS Connect (formerly FocalPoint Journal Collector)
PDI POSLink (licensed POS integration with Enterprise)
PDI Retail Site Management (Store Assistant – legacy)
PDI Workforce
FocalPoint (legacy)
FTP Utility (legacy – we recommend WinSCP)<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Logistics<\/strong>
Formerly Telapoint<\/em><\/td>		PDI Logistics (TelaPoint)
PDI Logistics Dispatch (SmartSchedule)
PDI Logistics Best Buy (SmartBuy)
PDI Logistics Mobile Transport (SmartMobile)
PDI Logistics Planning (SmartReplenish)
PDI Carrier Exchange (CarrierConnect)<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a> (select Lomosoft product)
Phone<\/strong>: 254-410-7600<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Payments<\/strong>
Formerly Zipline<\/em><\/td>		ACH and private-label debit programs (formerly Zipline)<\/td>If you have a CSM or POM, please reach out to them directly. That is the fastest way to receive support.<\/strong>

Phone (Consumer)<\/strong>: 877-403-2222<\/a>
Email (Consumer)<\/strong>: customermgr_zl@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Loyalty International<\/strong>
Formerly AzpiralPRO<\/em><\/td>		PDI Loyalty International (AzpiralPRO)<\/td>PDI Connections<\/strong>: Submit a Ticket<\/a>
Phone<\/strong>: +35361633355<\/a>
Email<\/strong>: Azpiral-Info@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact
notifications@magnetplus.ie<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Factor<\/strong><\/td>DealerTrak
DeliveryTrak
ExecuTrak
FuelTrak
StoreTrak<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Envoy<\/strong>
Formerly Datamax<\/em><\/td>		Envoy<\/td>PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact billingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
DM2<\/strong><\/td>Petroleum Insights<\/td>PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Firestream<\/strong><\/td>Ascend
DemandStream
DeliveryStream<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Logistics<\/strong>
Formerly TouchStar<\/em><\/td>		PDI Logistics Mobile Short Truck (TransPac)
PDI HyperDocs
Content Manager
FleetWatch
WellSite<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Phone (USA)<\/strong>: <\/a>+1-888-978-7787<\/a>
Phone (EMEA)<\/strong>: +43 1 294 47 110<\/a>
Phone (APAC)<\/strong>: +66 (0) 22549373<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Logistics Console (PLC)<\/strong>
Formerly LomoSoft<\/em><\/td>		PLC
PLC In-Truck (OilDroid)
PLC WinDMS 
SOTI MDM Services – Logistics Console<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Phone<\/strong>: +49 698 237 9656<\/a>
Billing Inquiries<\/strong>: Please contact finance-emea@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Fuel Pricing<\/strong><\/td>Fuel Pricing B2B (Wholesale)
Fuel Pricing Retail
Fuel Pricing Customer Portal (CSO)<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Intellifuel<\/strong><\/td>PDI Data Capture
Dispatch Workbench
InCab
Spectrum<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Phone<\/strong>: 254-410-7600<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Sustainability Solutions<\/strong>
Formerly GreenPrint<\/em><\/td>		PDI Sustainaiblity Offset Emissions Program – Retail
PDI Sustainaiblity Offset Emissions Program – Fleet
PDI Sustainaiblity Offset Emissions Program – Mobility
PDI Sustainaiblity Offset Emissions Program – Payments
PDI Sustainaiblity Offset Emissions Program – Hospitality
PDI Sustainaiblity Offset Emissions Program – CPG\/Brands
PDI Sustainability Emissions Portal<\/td>		Email<\/strong>: sustainability_solutions@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI HTEC Support\/Universe<\/strong><\/td>Gempay Terminal
Gempay Pinpad
G6 200 OPT
G6 300 OPT
HPOS
HPOD
Retpos
Retcon
Callisto
VBO
GPS
TMS
Hawkeye
HSC
ANPR
CDONP
DOMS
HHT – Multiple Types
Hardware support on all site POS\/BOS equipment – PC operating systems, all POS\/BOS peripherals<\/td>		PDI Connections<\/strong>: Submit a Ticket<\/a>
Email<\/strong>: htec.callreg@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202fhtec.accounts@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
Existing PDI Customer Hardware<\/strong><\/td>Existing PDI Customer Hardware<\/td>Email<\/strong>: PDI-direct@pditechnologies.com<\/a><\/td><\/tr>
PDI Security and Network Solutions<\/strong>
Formerly Nuspire<\/em><\/td>		MDR (Managed Detection and Response)
EDR (Endpoint Detection and Response)
VMS (Vulnerability Management Service)
PDI Cybersecurity Platform (myNuspire)
PDI Cybersecurity Mobile App <\/td>		Network Operations Center (NOC)<\/strong>: 877-435-1640<\/a>
Security Operations Center (SOC)<\/strong>: 877-435-1640<\/a>
Subaru Service Desk<\/strong>: 800-762-7827<\/a>
Subaru RISE<\/strong>: 877-782-7404<\/a>
GM Dealer IT<\/strong>: 866-526-8333<\/a>
CDK<\/strong>: 877-876-9237<\/a>
Billing Inquiries<\/strong>: Please contact\u202f
<\/a>SecurityBilling@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Security and Network Solutions<\/strong>
Formerly Cybera<\/em><\/td>		CyberaOne
SCA 325
SCA 315<\/td>		Cybera Solutions Support<\/strong>: <\/a>Click here<\/a> to chat with a support analyst
Network Operations Center (NOC)<\/strong>: 866-429-2372<\/a>
Network Operations Center (NOC) International<\/strong>: +1 615-445-8501<\/a>
Email<\/strong>: PDISS.support@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Security and Network Solutions<\/strong>
Formerly ControlScan \/ EchoSat<\/em><\/td>		SPG (Systech, Abierto IPG, Micronode)
PaySafe
Firewall as a Service (FWaaS)
5G as a Service (5GaaS)
Switching as a Service (SaaS)
Cradlepoint
Meraki
Aruba<\/td>		Paysafe Support:<\/strong> Click here<\/a> to chat with a support analyst
Network Operations Center (NOC)<\/strong>: 800-393-3246<\/a>
Email<\/strong>: mnfsupport@pditechnologies.com<\/a>
Billing Inquiries<\/strong>: Please contact
ESAccounting@PDITechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
GasBuddy<\/strong><\/td>Business Pages
GasBuddy Rewards (Consumer)
GasBuddy Points (Consumer)
Pay with GasBuddy Card (Consumer)
Pay with GasBuddy+ Card (Consumer<\/td>		Email (Business customers and advertisers)<\/strong>: gas-adsales@pdisoftware.com<\/a>
Website (Consumers)<\/strong>: help.gasbuddy.com<\/a>
Phone (Pay with GasBuddy cardholders only)<\/strong>: 617-207-6686<\/a>
Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Insights <\/strong>
Formerly Swift IQ<\/em><\/td>		PDI Insights<\/td>Reach out to a POM via email or phone<\/strong> 

Billing Inquiries<\/strong>: Please contact\u202fbillingcases@pditechnologies.com<\/a>. To help us assist you more efficiently, kindly attach any relevant invoices or billing documents. You can expect a response within 2 business days.<\/td><\/tr>
PDI Data Services<\/strong><\/td>All Data Services products<\/td>Reach out to a POM via email or phone<\/strong><\/td><\/tr>
P97<\/strong><\/td>Retail One
P97<\/td>		Phone<\/strong>: 800-961-9203<\/a>
Email<\/strong>: support@p97.com<\/a><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<\/div><\/section>\n\n\n\n
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PDI Connections<\/h2>\n\n\n\n

Have a question about any PDI solutions? There\u2019s a good chance someone in our online user community, PDI Connections<\/a>, has asked and answered it! Find all kinds of helpful resources, including community forums, product documentation, training videos, and more.<\/p>\n\n\n\n

PDI Connections is available free to all PDI customers. You can request access here<\/a>.<\/p>\n\n\n\n

Having trouble accessing PDI Connections? Contact support@pditechnologies.com<\/a>.<\/p>\n\n\n\n

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Visit PDI Connections<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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A Behind the Scenes Look<\/h2>\n\n\n\n
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